TRUSTED IT AMC PARTNER IN DUBAI
An IT Annual Maintenance Contract (AMC) replaces unpredictable IT bills with a single fixed monthly fee covering your entire IT infrastructure — hardware, software, network monitoring, and helpdesk access. Burhani has been delivering IT AMC services to Dubai businesses for over 20 years. Our team is based in Dubai, our engineers carry Microsoft Gold Partner certifications, and our response time SLAs are contractually guaranteed.
IT Annual Maintenance Contract (AMC) Services — Dubai & UAE
Burhani has delivered IT AMC services in Dubai, UAE for over 20 years, supported by Microsoft Gold Partner-certified engineers, contractually guaranteed SLAs.
IT AMC SERVICES
What Is Included in Burhani’s IT AMC?
One monthly fee covers:
- Unlimited remote helpdesk support, business hours, with 24/7 available on select tiers
- Scheduled onsite visits, monthly or quarterly depending on your AMC tier
- Emergency onsite response, 4-hour SLA guaranteed within Dubai
- Server monitoring and preventive maintenance
- Network infrastructure monitoring and fault resolution
- Workstation support, Windows and macOS
- Microsoft 365 and email support
- Security patch management and software updates
- Backup monitoring and monthly restoration testing
- Monthly IT health report with findings and recommendations
- Hardware procurement advisory and software licence management
AMC vs Break-Fix IT Support — Why AMC Wins
Break-fix support means calling your IT company after something breaks. By then, the downtime has already hit your business. An AMC flips the model entirely.
- Proactive monitoring catches issues before they cause downtime
- Monthly health checks identify hardware nearing end of life, before it fails
- Fixed monthly cost, no surprise emergency call-out invoices
- Dedicated account manager who knows your infrastructure, your team, and your priorities
- Faster resolution, your engineer already knows your setup when the call comes in
CUSTOMER SEGMENTS
Who Is the IT AMC Designed For?
Burhani’s IT AMC is the right fit for:
Burhani IT AMC — SLA Commitments
Our SLAs are written into the AMC agreement, not subject to interpretation.
- Remote helpdesk response: acknowledged within 2 hours
- Emergency onsite response: engineer on-site within 4 hours (Dubai)
- Critical issue escalation: direct senior engineer line, available 24/7
- Monthly report: delivered by the 5th of each month
- Annual AMC review: conducted in person at your premises
GET A FIXED-COST IT AMC WITH A TRUSTED MICROSOFT GOLD PARTNER IN DUBAI, UAE
FOR A PERSONALIZED IT AMC QUOTE CALL +971 4 266 0852 | EMAIL: sales@burhani.co
CLIENT TESTIMONIALS
Our Inspiration. Satisfied Clients
“Burhani Gives Us Complete IT Peace Of Mind”
Dr. Nedal Abdo, CEO, International Pharmaceuticals
“Their Support Team's Response Time is Brilliant!”
Mr. Daniel Price, Creative Manager, Early Years Education
“I Give Them 5 out of 5 Stars”
Mr. Lokesh Asnani, Director, Ashoka Electrical Group
“We Now Have 24x7 Backup & DR on the Cloud”
Mr. Ayub K, CEO, Nisa Trading LLC
GET A FIXED-COST IT AMC WITH A TRUSTED MICROSOFT GOLD PARTNER IN DUBAI, UAE
FOR A PERSONALIZED IT AMC QUOTE CALL +971 4 266 0852 | EMAIL: sales@burhani.co
FREE IT AMC COST ASSESSMENT
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a Trusted Microsoft Gold Partner in Dubai, UAE
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Frequently Asked Questions
Q: What is an IT AMC and how does it work?
An IT AMC (Annual Maintenance Contract) is a fixed-fee agreement for ongoing IT support, monitoring, and maintenance. You pay one monthly fee and receive unlimited support within the agreed scope — no per-incident charges, no surprise invoices.
Q: What does the Burhani IT AMC cover?
The AMC covers hardware support, software and OS maintenance, network monitoring, Microsoft 365 support, helpdesk (remote and onsite), security patching, backup monitoring, and monthly IT health reporting. The exact scope is detailed in the AMC agreement before signing.
Q: How quickly does Burhani respond to IT issues under the AMC?
Remote helpdesk queries are acknowledged within 2 hours. Emergency onsite support is guaranteed within 4 hours inside Dubai. For critical issues, a direct escalation line to a senior engineer is available around the clock.
Q: Is the IT AMC suitable for small businesses in Dubai?
Yes. Burhani’s AMC is specifically designed for businesses with 10 to 200 employees that do not have a full-time IT team. We act as your outsourced IT department — the same level of support at a fraction of the cost of an in-house hire.
Q: Do you provide IT AMC support for Dubai freezone companies?
Yes. Burhani supports businesses across all major Dubai freezones including DMCC, JAFZA, DIFC, DIC, Dubai Internet City, Business Bay, and JLT. Our team is Dubai-based and provides onsite support across the emirate.