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Managed IT Services Dubai

A Managed Service Provider (MSP) is an organisation that remotely manages the IT infrastructure of another company. Burhani Managed Services is one of the top Managed Microsoft Partners in the UAE and renowned as of the leading Managed IT Services Dubai.

Our IT Managed Services include IT Support, Business IT Solutions, IT Consultancy, Data Backup, Network Support and specialist Modern Workplace knowledge across the Microsoft product stack which includes Microsoft 365Office 365Azure, to Vmware and AWS.

We provide a wide range of Managed IT Support Services for businesses located in Dubai & across the UAE. Many businesses choose to switch their IT to us to reap our high customer service levels.

Burhani is the only Managed IT Services Company in Dubai with documented customer success stories and our own team of onsite, remote and NOC engineers.

Our Service Desk is proud to provide on average 5 min call response times, meaning you can speak directly to an Engineer within five minutes.

This sets us apart from other Managed IT Service Providers in Dubai and saves our customers having to wait a long time to get their IT issues resolved. During these changing times, we also provide a range of flexible IT Support contracts and Managed IT Services to support your business needs both in the office and to support those staff working remotely.

Is this you?

Looking to Migrate to the Cloud? Our team of Azure Migration & AWS Migration experts can help you plan, execute and support your journey to cloud transformation and beyond. Our Azure Managed Services and AWS Managed Services in Dubai will help you get the most out of your cloud investment.

As an award-winning IT Company in Dubai, Burhani has both the depth of expertise and breadth of experience to help your business succeed and grow. You can view our documented client testimonials and success stories to learn how we can add value to your business.

We Deliver 100% IT Peace of Mind so You Can Focus on Business Growth

Burhani’s Managed Services can help eliminate IT downtime and ensure your data is always protected while reducing IT costs by upto 40%
Managed IT Services Dubai, UAE

Everything You Need From Your Managed Service Provider

Our Managed Services can be delivered seamlessly to either provide a complete outsourcing service, or to compliment an existing in-house IT function, providing you with everything you need from your managed services provider in Dubai.
Fully Outsourced Managed IT Services in Dubai

Fully Outsourced IT Services

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CoManaged IT Services

Empower Existing IT Teams

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Network Monitoring Managed Services in Dubai

Network Operations

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IT Support Helpdesk Services in Dubai UAE

IT Support Dubai – Responsive Service Desk

Network Monitoring & Notification Services in Dubai UAE

24/7 Monitoring & Notifications

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IT Governance Services in Dubai, UAE

IT Governance

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Business Communications Services in Dubai, UAE

Business Communications

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Enterprise Telephony Solutions in Dubai UAE

Enterprise Telephony

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IT Service Management Solutions ITSM in Dubai UAE

IT Service Management (ITSM)

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Windows Patch Management Services in Dubai, UAE

Patch Management

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IT Change Management Services in Dubai, UAE

Change Management

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IT Documentation Services in Dubai, UAE

IT Documentation

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Real Numbers. Real Results

Burhani provides ROI-driven Managed IT services in Dubai creating Real, Measurable Impact for Small & Mid-Sized Enterprises across the Middle East
Security Incidents Averted by NOC Team
Hours Achieved Ahead of SLA Target Goals
Client Happiness Net Promoter Score
Minutes Fastest Ticket Resolution Time

ITSM Performance Metrics As Of Wed, 22 May 2024 13:48:05 +0400

powered by ZOHO Desk® ITSM


Don’t Trust Your Company’s Critical Data And Operations To Just Anyone!

Business Advisory Guide will arm you with 21 Revealing Questions you should ask any IT support company In Dubai before giving them access to your company’s network & data

What Every Business Owner Must Know About Hiring An Honest, Competent, Responsive, And Fairly Priced IT Support Consulting Company in Dubai
The “dirty little secret” of the computer repair industry that most people don’t know and will never be told by their IT guy (knowing this ALONE could save you from wasting tons of money and untold aggravation when outsourcing your computer support).
The 3 most common ways IT services companies charge for their services, and the pros and cons of each approach.
A common billing model that puts ALL THE RISK on you, the customer, when buying IT services; you’ll learn what it is and why you need to avoid agreeing to it.
Exclusions, hidden fees and other “gotcha” clauses IT companies put in their contracts that you DON’T want to agree to.
21 revealing questions to ask your IT support firm BEFORE giving them access to your computer network, e-mail and data.

Recognized as amongst the Top 1% of Microsoft Partners Worldwide

As a Microsoft Gold Partner with 20+ Years Experience, Burhani's Unique Mix of People, Process & Technology Enables Businesses Accelerate Digital Transformation by Leveraging the Power of the Microsoft Cloud
20+ year Microsoft Partner
Documented Success Stories
Pre-Sales Assessment
100% Microsoft Focussed
Microsoft Certified Experts
Deep Technical Expertise

FAQ’s About Managed IT Services

Ask us how we can help you reduce IT downtime while increasing productivity and growth through comprehensive Managed Services

What are Managed Services?

A Managed Service Provider (MSP) is an organisation that remotely manages the IT infrastructure of another company.

If you are looking for Managed IT Services in Dubai, our Managed IT Support Services are an effective solution for business who are looking to transform their business using the knowledge and expertise of a technical Service Desk. Our Managed Service team are highly skilled and more importantly certified to implement the latest technology and can support both on-premise and cloud infrastructures following best practice principles.

What are the benefits of a Managed Service Provider?

If you are a Small to Mid-Sized business in Dubai looking to outsource your IT, Dubai-based Managed IT Service Providers can offer you the expertise and reliability for a fixed monthly cost that will benefit both the business provider and the end user.

If you have your own internal IT department, our Managed IT Support Services in Dubai help to bridge the gap between the capacity of an internal IT Department, and the increasing demand for cutting edge business IT Support using specialist technologies.  Our blog on how to choose Managed Service Providers explores some of the common questions you may have.

What are SLAs?

SLAs stand for Service Level Agreements, wherein a Managed Service Provider (also known as Outsourced IT Services Company) will provide IT services to businesses in Dubai, UAE according to a pre-agreed upon scope of work, defined response & resolution hours and fixed monthly service fee.

I already have an in-house IT team? How will I benefit from Managed Services

If your internal IT team had to manage and support all your business IT demands such as : supporting your internal IT team, managing Business Applications, Disaster Recovery and Backup, Business Continuity, Cloud storage, software updates and system integrations, a specialist team of Managed Service providers would need to be recruited. This becomes very expensive and you also have the added overhead of benefits, visa costs, training etc.

Hiring a Managed IT Services company in Dubai can give you a team of experts with the necessary expertise and experience as well as backed by professional monitoring and service delivery tools at a fraction of the cost of hiring a full-time IT admin.


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Celebrating 20+ Years of Award-Winning IT Service Excellence

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