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Microsoft Power Virtual Agents Implementation Services Partner in Dubai, UAE

Power Virtual Agents is part of the Microsoft Power Platform which comprises of Power Automate, Power BI and Power Apps. Power Virtual Agents gives users the ability to create adaptable AI chatbots which can be used for both employee and customer benefit.

How does Power Virtual Agents Work?

At the heart of Power Virtual Agents is a powerful authoring canvas that allows non-IT people to start building bots. This is very well-designed and intuitive, making bot design a realistic option for power users and citizen developers.

The authoring process works something like this. Lets say you are designing a bot that is going to appear on your intranet to answer questions from employees; within Power Virtual Agents you define a list of the topics that you want the bot to answer questions about. One of these might be Office Hours so customers can query the opening hours of your different locations. Realistically, your bot will have multiple topics that are defined within Power Virtual Agents.

Each topic will have a list of defined trigger phrases that will illicit some kind of response from the bot. Here, the matching trigger phase is based on a percentage score so the matching does not need to be exact, but it is easy to add multiple trigger phrases for each topic.

From the trigger phrases, the user can then define each step of the bot and the related conditions. There are several options for each step, including the ability to display a message and answer a question. You can also introduce branching to give different options dependent on the responses from the user. For example, the bot can ask a question – For which office do you want to know the opening hours? – and offer five choices, with a response then defined for each choice. These are then presented as different branches within the authoring canvas.

Benefits of Microsoft Power Virtual Agents

Power Virtual Agents is an exciting tool that effectively democratises bot design across the enterprise. There a number of standout capabilities that make it particularly powerful.

  • Great design to enable input from subject matter experts : We love the authoring canvas design it is extremely easy to use. This is really important as it allows subject matter experts to directly author and configure a bot. Their input is critical when it comes to creating specific solutions that require strong domain or expert knowledge; in our view it not only creates better bots, but also engages non-IT people to continue to make improvements and directly configure the bot themselves.
  • The tool is very flexible in driving continuous improvement : Good bot design is very iterative in its nature; you need to tweak and improve the bot to make it more effective, ideally through a process of continuous improvement. The design of Power Virtual Agents reflects this; the authoring canvas is very dynamic and easily allows you to make changes and additions. The analytics are in very easy reach to inform the design changes you need, as you can effortlessly switch from analytics screen to authoring canvas (and vice versa) in one click.
  • The integrations drive the power and value : A clear advantage of Power Virtual Agents is the easy integration with the rest of Power Automate and the Microsoft 365 suite as well as other systems, often out of the box. The handing off to live chat with an agent receiving the history of a conversation is a strong feature, and the ability to post to multiple channels supports good adoption. These features allow the creation of bots to improve business processes that have real value.
  • You can still involve your developers : Even though Power Virtual Agents has a no-code interface targeted to non-IT professionals, your software developers can still use their traditional coding environments to work with Power Virtual Agents. This gives IT functions the option to build a bot, and then hand off ownership and management to non-IT professionals.

Looking for an Experienced & Reliable Microsoft Power Virtual Agents Implementation & Support Partner in Dubai, UAE?

Power Virtual Agents is a great addition to the Power Platform and Microsoft 365 suite of tools and opens up exciting possibilities for bot creation and ongoing improvement. If you would like to know more about Power Virtual Agents and how it can help your business, then get in touch!

Get Your Free Strategic Power Virtual Agents Consultation Session

Burhani’s Microsoft Power Platform team is ready to help you meet your data analytics needs by sharing and implementing Power Virtual Agents best practices.

Hurry! Book your Free, No-Obligation 30 minute Microsoft Power Virtual Agents strategy consultation today!

Easily Create Powerful Chatbots

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Power Virtual Agents empowers teams to easily create powerful chatbots using a guided, no-code graphical interface without the need for data scientists or developers
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Microsoft Power Platform Services Partner in Dubai & Abu Dhabi, UAE - Burhani

Empower Your Team to Easily Build Conversational Bots

Respond to your employee and customer needs rapidly and at scale with Microsoft Power Virtual Agents

Power Virtual Agents lets you create a bot that’s as advanced as you want it to be – and gets started in minutes. Learn how pro developers and subject matter experts can create a powerful bot from start to finish in its newly redesigned canvas.

The Power Virtual Agents application is licensed per tenant. Power Virtual Agents will be charged according to the unit of ‘billed sessions’

Microsoft Power Virtual Agents Licensing Structure

To free its service agents from repeatedly answering routine questions, the organization used Microsoft Power Virtual Agents to build a chatbot that’s available at all times on its web properties

Learn how businesses build intelligent conversational bots to automate business processes, reduce development costs, and drive efficiencies

Got a question about Power Virtual Agents or just want to know a little more about it. Below you’ll find the most common questions we get asked about Microsoft Power Virtual Agents

What are Power Virtual Agents?

Microsoft Power Virtual Agents allows none developers to create chat bots that can answer questions or surface up information to your customers, employees or general visitors based on questions they pose. It can be used on your website or embed into other services or application such as MS Teams.

What are the typical use cases for Power Virtual Agent?

There are many different use cases for using Power Virtual Agent, some people just us the bots for internal queries while others want to deploy the agent onto external website. We would say that the most common is within MS Teams. Typically, we would say the below use cases are often seen:

  • Answering “How do I” questions – in this case the bot is really looking at set a Frequently Asked Questions on a certain subject. So this could be used for HR were a user asked “How do I book a holiday” or IT with “How do I logon to Dynamics” etc…

  • Searching for information – for example instead of a user just trying to search for a document the bot will ask a number of guided questions that will help the user find the information that want

  • Employee onboarding – the bot is used to help the new employees find information and complete the relevant forms etc… as part of the onboarding process

  • Customer support on website – The chat bot can gather information from the customer such as email username etc… answer questions like opening hours, how to return a item etc…

  • Sales help – the bot can get the sales teams information really quickly for example giving stock information, pricing or product information

Do I need to be a programmer to build a Power Virtual Agent?

No – Microsoft call Power Virtual Agents development “no-code / low co-code”. So, while do you do need to understand to a degree the syntax the system uses it is certainly not like traditional programming.

Can I use Power Virtual Agent with MS Teams?

Yes, you get a free Power Virtual Agent license with MS Teams so you can start building chat bots that work and are accessed within MS Teams

Is Power Virtual Agent free?

You get a PowerApps license as part of a Microsoft 365 subscription. However as with all things Microsoft the version you get with your 365 licenses does have certain restrictions. However, this subscription only allows you to use the virtual agent you create with MS Teams. If you need to deploy the bot to say your website or have it connected to external services then you will need a license.

How long does it take to build a Power Virtual Agent?

Chat bot can be built very quickly, typically we say you can get a fully functional FAQ type bot live in a couple of days. However, that agent may not be able to answer many questions or be particularly sophisticated. The more advanced bots still don’t take more than 5-10 days to build.

What is the benefit of using Microsoft Power Virtual Agents?

It all about automation. The Power Virtual Agents let you answer common customer and employees’ questions, which mean that the staff who normally answer these questions are freed up to focus on more complex and high value tasks and the person asking the query get the information they need much quicker

Can Power Virtual Agent connect or integrate with systems outside of Microsoft 365?

Yes – Power Virtual Agent has the ability to connect to hundreds of none Microsoft systems


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